Vocabulary

A Employees and management

• the activity or skill of directing and controlling the work of a company or organization, or part of it
• – the people who are in charge of a particular company or organization at different levels, rather than ordinary employees

1. Workforce- the force of workers available employee a worker who is hired to perform a job personnel - The people who work for a company or organization
2. white-collar- workers term applied to workers in offices and other non-production phases of industry manual /
3. blue collar worker - a member of the working class who typically performs manual labor and earns an hourly wage

• - a list of employees and their salaries
• - the total amount of money paid in wages
• - the department that determines the amounts of wage or salary due to each employee

1. Staff- personnel who assist their superior in carrying out an assigned task shop floor place in a factory where the production lines are

B Management and administration

1. office - a room or other area in which people work
2. sites- locations
3. headquarters -head office
4. open-plan offices - large areas where many people work
5. administration - the ordinary work supporting a company’s activities
6. support staff- administrative staff
7. technical support - giving help to customers over the phone

C Labour

1. labour = everyone except the management who works for a company
2. labour costs - what companies have to pay for labour
3. labour dispute - a disagreement between management and labour
4. labour leader - someone in charge of an organization that represents workers
5. labour relations - the relationship between management and employees in general
6. labour shortage - a period when there are not enough people available to work
7. labour unrest - a period of disagreement between management and employees
8. labour unions - defend the interest of workers trade unions
9. strike, stoppage, walkout- workers stop working for a time
10. a go-slow - workers continue to work, but more slowly than usual
11. overtime ban - workers refuse to work more than the normal number of hours

D Personnel and HRM

1. human resource-

• a department in larger organizations that deals with pay, department (HRD) recruitment etc.
• human resources - (HR) human resource management (HRM) or personnel department