- Ideas are presented politely and carefully.
- Fixed expressions and long words.
- Impersonal language.
- Grammar and punctuations are important.
Use formal style if the subject matter is serious. EX: A Complaint.
Common style in professional work emails.
- The language is simple, clear and direct.
- Sentences are short and there is a use of contractions. ( I’ve for I have).
- The language is more personal.
- The language is direct.
- Thank you for your email received..
- With regard/reference to .. .
- I would be grateful if you could .. .
- We regret to advise you that.. .
- Please accept our apologies for .. .
- I was wondering if you could .. .
- We not e that you have not.. .
- We would like to remind you that.. .
- It is necessary for me to .. .
- It is possible tha t I will .. .
- Would you like me to .. . ?
- However, / In addition, / Therefore,
- If you require any further information, please
- do not hesitate to contac t me.
- I look forward to meeting you next week
Latin/Anglosaxon origin ( formal).
- assistance/due to/enquire/inform/information
- Thank s for the email.
- Re .. .
- Please could you .. .
- I'm sorry to tell you that.. .
- I'm sorry for.. .
- Could you ... ?
- You haven't.. .
- Don't forget that .. .
- I need to .. .
- Shall I ...
- If you'd like more details, let me know.
- See you next week.
Latin/Anglosaxon origin ( informal).
- help/because of/ask/tell/facts
- ask for/needs/check (prove)
Direct/inderect: polite ( diplomatic).
You need to remember who you are writing to.
If you write an email to a close colleague, someone you work with regularly, either face to face or by email then the style of the email is direct.
If you are writing to someone more senior than you, use indirect: polite/diplomatic style.