Writing Letters - BEC Higher 

В данном уроке представлен подробный план написания делового письма. Вы познакомитесь с полезными фразами и структурой письма. Вам так же будет представлен образец письма и все виды деловых писем.



  • Dear Mr.Brown
  • Dear Ms. White
  • Dear  Sir   •
  • Dear Madam

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  • We are writing  to inform  you that  .../to request... to confirm....to enquire about
  • I am contacting you for the following reason. I recently read/heard about… and would like to know .....
  • Having seen your advertisement in…., I would like to ….
  • Thank you for your order by fax / email / phone.
  • Further to your request...I'd like to mention...
  • You enquired about...
  • However, please note that...
  • As an interesting alternative, you might wish to consider...
  • It has the following features:
  • Please consider this possibility/these possibilities and note the discount will still apply.
  • I would suggest a prompt decision on this second option.


Referring to previous contact

  • · Thank you for your letter of March 1
  • · Thank you for contacting us.
  • · In reply to your request,….
  • · Thank you for your letter regarding….
  • · With reference to our phone conversation …..
  • · Further to our meeting last week….
  • · It was a pleasure meeting you in….last week/month.
  • · I would just like to confirm the main points we discussed on Tuesday.

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Making a request

  • · We would appreciate it if you would…
  • · I would be grateful if you could..
  • · Could you please send me….
  • · Could you possibly tell us/let us have
  • ·In addition, I would like to receive…
  • · It would be helpful if you could send us..
  • · I am interested in ( obtaining/receiving )…..
  • I would appreciate your immediate attention to this.

Offering help

  • · Would you like us to…?
  • · We would be happy to…
  • · We are quite willing to…
  • · Our company would be pleased to…
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Giving good news

  • We are pleased to announce that…
  • I am delighted to inform you that..
  • You will be pleased to learn that…

Giving bad news

  • · We regret to inform you that…
  • · I’m afraid it would not be possible to…
  • · Unfortunately, we cannot/we are unable to…  
  • · After careful consideration we have decided ( not) to….  

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  • · I am writing to express my dissatisfaction with….
  • · I am writing to complain about….
  • · Please note that the goods we ordered on ( date) have not yet arrived
  • · We regret to inform you that our order…. Is now considerably overdue.
  • · I would like to query the transport charges which seem unusually high.    
  • If you do not do this, we will be forced to,,,,,


  • · We are sorry for the delay in replying to ...
  • · I regret any inconvenience caused (by) ...
  • · I would like to apologize for the (delay, inconvenience)...
  • · Once again, please accept my apologies for

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  • · Thank you for your quotation of ...
  • · We are pleased to place an order with your company for..
  • · We would like to cancel our order n° .....
  • · Please confirm receipt of our order.
  • · I am pleased to acknowledge receipt of your order n° .....
  • · Your order will be processed as quickly as possible.
  • · It will take about (two/three) weeks to process your order.
  • · We can guarantee you delivery before ...(date)
  • · Unfortunately these articles are no longer available / are out of stock.


  • · Please send us your price list.
  • · You will find enclosed our most recent catalogue and price list.
  • · Please note that our prices are subject to change without notice.
  • · We have pleasure in enclosing a detailed quotation.
  • · We can make you a firm offer of ...
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Referring to payment

  • · Our terms of payment are as follows ...
  • · Our records show that we have not yet received payment of ...
  • · According to our records ...
  • · Please send payment as soon as possible.
  • · You will receive a credit note for the sum of ...
  • Enclosing documents
  • · I am enclosing ...
  • · Please find enclosed ...
  • · You will find enclosed ..

Closing remarks

  • • If we can be of any further assistance, please let us know.
  • • If I can help in any way, please do not hesitate to contact me.
  • • If you require more information ...
  • • For further details ...
  • • Thank you for taking this into consideration.
  • • Thank you for your help.
  • • We hope you are happy with this arrangement.
  • • We hope you can settle this matter to our satisfaction

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Referring to future business

  • • We look forward to a successful working relationship in the future.
  • • We would be (very) pleased to do business with your company.
  • • I would be happy to have an opportunity to work with your firm.

Ending business letters

  • · Sincerely, } ◊ Yours sincerely,} for all customers / clients
  • · Sincerely yours,} ◊ Yours faithfully, in more formal letters
  • · Regards, for those you already know and/or with whom you have a working relationship

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Question 3

Your company employs a maintenance company to look after the computer system. However, their service has been unsatisfactory and your boss has asked you to write to the maintenance company to express your dissatisfaction.
  • • Write the letter to the maintenance company, including the following:
  • • explaining why you are not satisfied
  • • saying what you expect the maintenance company to do
  • • informing them what will happen if nothing changes.
Dear Mr Smith,
I am writing to express my dissatisfaction with your service of the computer system. Your company has been servicing our computer system for some time now, but over the past three months we have had several problems with your service.
Firstly, when the system crashed last week, you could not get an IT engineer to us for 24 hours which meant that we lost a whole day’s work. In the contract we have with you, you guarantee to get someone to us within 3 hours. However, this is not the first time we have had this problem.
Secondly, we understand that your company did not run the monthly check on the system last month as you are contracted to do. The whole point of having a service contract with a company is to avoid problems. This is probably why we had the failure last week.
We would like you to visit us as soon as possible to explain this lack of service and failure to comply with the contract and to run a system check. We also expect you to compensate us for the loss of earnings last week when the system was down.
If you do not do this, we will be forced to cancel our contract with you and to sue you for the time lost.
We hope you can settle this matter to our satisfaction.
Yours faithfully,
Cooper Bradley

Советы и рекомендации по выполнению заданий 

В данном блоке даны полезные советы по выполнению всех заданий экзамена BEC Higher: Reading, Listening, Writing, Speaking.

Practice tests BEC Higher 

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